Returns & Exchanges

At The Hero Company, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Our goal is to ensure you feel confident and comfortable in every piece you wear.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery.

3

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

4

Drop Off and Refund

Drop your package at any authorized shipping location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing